GDPR Compliance

1. Who we are

We are Mira Health Kft., a Hungarian med-tech company, we aim to support individuals living with carbohydrate metabolism disorder and want to keep a diet with a specific amount of carbohydrates.

As we are committed to transparency regarding the data we collect about you, how we use it and who it is shared with, we would like to provide you all the information you need.

2. Types of personal information we collect about you

As our platform is aimed at digitizing your practice, we collect the following information about you: First and Last name; Contact data (postal address, e-mail address and telephone number); Gender; Birth Date Language preferences; Username and password; Direct marketing preferences; Interests and any additional information volunteered by the customer; Dietetic information and other health and nutritional details required for the provision of services; Anthropometric information; Location data; Information on the use of our products and services; Payment information of professional users; Technical data sent to us by your digital devices (such as computers and mobile devices) as well as information related to cookies and other similar technologies; Recordings of customer service email correspondence and telephone conversations; Campaigns and promotions directed to the customer, as well as their use; Purchase history; Billing, delivery, returns and payment collection data (excluding bank account or credit card information unless needed for reimbursement purposes); Content, correspondence and consequences related to feedback and complaints.

3. How do we collect your personal information?

We collect your personal information by contacting you directly during the course of business or when you register as a customer on our platform. You may give us your contact details or payment information for invoicing purposes when you place an order online, when you visit our stand at a trade event or when you correspond directly with us via post, phone, email or any other form of communication, (all of which are provided by you on a voluntary basis).

This includes personal information you provide when you:

• subscribe to our products or publications
• create an account on our website
• request marketing information to be sent to you
• respond to our surveys
• provide us with some feedback on our products or services
• provide us with your contact details for us to assist you with using our products
• connect with us through LinkedIn
• interact with us at events and meetings

If you do not provide this information, you will not be able to interact or communicate with us or our services in the ways mentioned above.

4. How does MIRA Health use personal information?

We process your personal information for the purposes listed below:

• Keeping you informed from time to time about the solutions we are developing.. We are a small team on a big mission to empower every individual living with carbohydrate metabolism disorder with the best solutions and knowledge.
• Account setup and administration: We use your personal information such as your name, email and domain address, phone number, and additional information to set up and administer your account, provide technical and customer support.
• Personalisation of diet: In order to create personal diet plans, we use your information regarding food preferences, allergies, medical conditions, cooking capability and availability.
• Hosted services: Some of our services provide data and document storage as an integral part of the product or solution offering. Documents and data stored by our customers may contain personal information and our access to this information is limited to MIRA Health personnel with a critical business reason.

5. With whom do we share your personal information?

The MIRA Health Kft. only shares or discloses personal information when necessary to provide its services or conduct our business operations as described below. When we share personal information, we do so in accordance with our documented data privacy and security requirements. We may occasionally share non-personal, anonymised, and statistical data with third parties, including survey findings from our online consumer panels, employees and clients. Below are the parties with whom we may share your personal information and the reasons that we share that information.

*The recipients mentioned above are based in the European Union.

*The list of the companies with whom we share your data in an anonym form:

6. Securing your personal information

The MIRA Health Kft. uses appropriate technologies, policies, processes and procedures to protect personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed and updated regularly to reflect changes in legislation and business needs.

All data is stored on dedicated servers by Hetzner and a Google Cloud Platform which uses server-side encryption keys to encrypt stored data. This is the default method for Cloud Storage encryption and additional information can be found on Google’s Cloud Storage Documentation.

Our servers are located in Finland and are compliant with the EU General Data Protection Regulation.

7. How long do we keep your data?

We will only retain your personal information for as long as necessary to fulfill our business requirements and service to you, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your rights

The EU’s GDPR (General Data Protection Regulation) and other applicable data protection laws provide you with rights over your personal information.

Mira Health respects your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.

If you wish to exercise any of your rights, please contact our Data Protection team by email at support@mira.health.